LONDON — March 16, 2021 — Genesys ®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

Genesys, a leader in cloud customer experience and contact center solutions, has agreed to acquire Bold360, a supplier of in AI powered digital customer engagement solutions. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

16 Mar 2021 Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI  16 Mar 2021 Genesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed  16 Mar 2021 Genesys Announces Intent to Acquire Bold360 from LogMeIn SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys®, a global leader in  Integrations & APIs. Bold360 acts as a central nervous system that feeds customer data from your disparate systems to your agents. Use our pre-built integrations,  Bold360 is an intelligent customer engagement solution that provides businesses with Genesys Announces Intent to Acquire Bold360 from LogMeIn. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for Ist möglicherweise ein Bild von Text „%ំ GENESYS bold360“.

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Genesys Cloud. See how Bold360 and Genesys Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. 2021-04-15 · SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to help companies deliver the “next frontier of digital customer experience” across 2021-03-16 · With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences.

Salaries, reviews, and Genesys Announces Intent to Acquire Bold360 from LogMeIn. Bold360 von LogMeIn ist die innovative KI-gestützte Engagement-Plattform, die Dafür setzt infinit.cx auf führende Softwarelösungen u. a.

Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360. Unlock your CX potential 0:37

Bold360 is an engagement solution platform that helps create better customer experiences. Acquired by. Genesys · Boston, Massachusetts, United States  16 Mar 2021 LONDON — March 16, 2021 — Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to  Genesys Announces Intent to Acquire Bold360 from LogMeIn. The combination is set to advance its Experience as a Service vision and reimagine today's  work at Genesys.

2021年3月22日 Bold360先进的数字化功能将对Genesys的人工智能和数据平台以及合作伙伴生态 系统形成有效的补充，有助于企业跨所有部门和渠道交付无缝衔接 

The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service 2021-03-16 · The call center provider is hoping Bold360, which sells AI-based tools catered to customer service agents, will help in its quest to provide more digital products to clients. Terms of the deal were not disclosed, but Genesys said it will be the second-largest purchase for the company, behind its $1.4 billion deal to buy Interactive Intelligence in 2016. Bold360 is a customer engagement and AI software that's the industry’s most tightly integrated live agent & chatbot solution. Learn more and request a demo! Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital Bold360 is Genesys’ second-largest acquisition in its history. It appears that Genesys is making a serious commitment to the Digital market. In addition, Genesys has been very big on workforce management and workforce engagement in the last 24 months, and appears to be betting on digital engagement to become a core component of the overall customer experience platform.

Few companies deliver great service because of the disjointed and overly costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool.
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This blog reviews the deal and the rationale behind it. The Growth of Digital Labor Means More Virtual Agents Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.

The Growth of Digital Labor Means More Virtual Agents Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.
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2021年3月18日 LogMeIn社から提案されているBold360の買収は、GenesysのExperience as a Service（SM）ビジョンを推進するものです。世界の大手企業が 

Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. Genesys heeft de intentie om Bold360 over te nemen. Dit is een toonaangevende speler op het gebied van door kunstmatige intelligentie (AI) ondersteunde digitale ervaringen en digitale klantenservice. 2021-04-01 · eWEEK ANALYSIS: Bold360 acquisition by Genesys bridges digital experience islands. Businesses are focusing on customer experience (CX) more than ever before. In 2018, CX became the top brand Genesys Announces Intent to Acquire Bold360 from LogMeIn The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. Genesys ®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for Ist möglicherweise ein Bild von Text „%ំ GENESYS bold360“.

Chosen by the largest businesses in the world and recognised by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. The proposed acquisition of Bold360 from LogMeIn will advance Genesys' Experience as a Service (SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. Bold360 is a customer engagement and AI software that's the industry’s most tightly integrated live agent & chatbot solution.

With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed 2021-03-16 · With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. 2021-03-18 · The acquisition of Bold360 comes with around 100 technology employees, so time will tell whether the focus was changed from hiring to acquiring, or whether Genesys Digital is literally doubling down on AI development. Bottom Line. The acquisition of Bold360 seems completely aligned with the goals of the new Genesys Digital business unit.